How Can We Help You Trade Better?

Get answers to common trading questions and troubleshoot technical issues. Real solutions from actual traders.

Frequently Asked Questions

Why does the AI sometimes give different explanations for the same RSI level?

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Context is everything in trading. RSI at 70 means different things in different market conditions:

  • Bull market with momentum: RSI 70+ can continue higher (strong hands accumulating)
  • Range-bound market: RSI 70 often signals reversal (weak hands distribution)
  • Bear market rally: RSI 70 is a high-probability short (retail FOMO)

Our AI considers trend context, volume, and market sentiment - not just the raw number.

The extension isn't showing up on TradingView. What's wrong?

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This is usually a browser or permissions issue. Here's how to fix it:

  1. Check if the extension is enabled: Go to chrome://extensions/ and make sure Indic8 is turned on
  2. Refresh TradingView: Hard refresh (Ctrl+F5) to reload the page completely
  3. Check permissions: Make sure the extension has permission to access TradingView.com
  4. Try incognito mode: If it works there, you have a conflicting extension

If none of these work, contact our support team with your browser version.

Can I use this for crypto trading or just stocks?

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Indic8 works with any market that uses technical analysis:

  • Cryptocurrencies (Bitcoin, Ethereum, altcoins)
  • Stocks (NYSE, NASDAQ, international markets)
  • Forex (major and minor currency pairs)
  • Commodities (gold, oil, agricultural products)
  • Indices (S&P 500, NASDAQ, Dow Jones)

The psychological principles behind technical analysis are universal across all markets.

How is this different from just reading RSI explanations online?

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Most online explanations are generic textbook definitions. We provide context-aware analysis:

❌ Generic Online Explanation:

"RSI above 70 means the asset is overbought and likely to fall."

✅ Our Context-Aware Analysis:

"RSI at 73 with increasing volume in a 2-week uptrend suggests institutional accumulation. This 'overbought' reading could extend to 80+ before any meaningful pullback."

We analyze the specific chart you're looking at, not just general theory.

What happens if I cancel my Pro subscription?

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You'll keep access to Pro features until your billing period ends, then automatically switch to our Free plan:

✅ What You Keep (Free Plan):
  • Basic indicator explanations
  • Pre-written educational content
  • Access to learning paths (first 3 lessons)
  • Community Discord
❌ What You Lose:
  • AI-powered custom analysis
  • Unlimited questions to AI tutor
  • Advanced learning paths
  • Real-time market psychology insights

Is this suitable for day trading or just swing trading?

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Our explanations adapt to your timeframe. The same concepts work differently across time horizons:

  • Scalping (1-5 min): Focus on immediate sentiment and order flow
  • Day Trading (15 min - 4h): Intraday trend analysis and volume patterns
  • Swing Trading (Daily/Weekly): Multi-day trend psychology and institutional flows
  • Position Trading (Monthly): Long-term market cycles and fundamental shifts

The AI automatically adjusts explanations based on your chart timeframe.

Still Need Help?

Can't find the answer you're looking for? Our support team consists of actual traders who understand both the technical and trading sides of our product.

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Live Chat

Chat with our support team in real-time

Available: Mon-Fri, 9 AM - 6 PM EST
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Email Support

Send us a detailed message about your issue

Response time: Usually within 4 hours
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Community Discord

Get help from other traders and our team

Available: 24/7 community support

Our Average Response Times

Live Chat 2 min
Email 3.2 hours
Discord 15 min
Customer Satisfaction 97.3%